I'm always open to share my thoughts if I'm asked. Though one question they do ask frequently, if they are getting taken in by shops that tell them they'll be needing
brakes done, when they're only in for an
oil change. Some places are like that but most just want to keep their customers informed. Just like air in the tires who is going to check it? Even when I do a bit of service on cars i'd always try tell them the condition of the brakes.
Unfortuantely, I didn't follow my own advice. After a month from doing my oil change, my brakes are done, at least one side.
Luckily for me there was something in the back. Though a bit rusty, nothing the a wire brush can't fix.